I have spent more than two decades working across healthcare, transformation, leadership, governance, technology, and change.
My career has taken me through public, private, and community settings, giving me a perspective shaped not by one role or organization, but by seeing healthcare from multiple vantage points.
Today, I work in technology and transformation, teach at the Telfer School of Management, coach leaders, speak about healthcare and complexity, and write AmpedUp Field Notes.
Experience across the health system
Much of my career has focused on helping organizations navigate change in environments where the answers are rarely straightforward.
I have led teams, supported enterprise transformation, worked in governance and strategy, contributed to digital and technology initiatives, and helped organizations think differently about change, engagement, and implementation.
That experience has included work across healthcare organizations and broader health-system initiatives, where progress often depends as much on relationships, trust, and context as it does on plans and structures.
It is also what has shaped my interest in systems thinking and complexity: not as abstract concepts, but as ways of making sense of what happens when real people, organizations, technologies, and policies interact.
Teaching the next generation of health leaders
I teach graduate-level courses in health informatics, organizational behaviour, and change management at the Telfer School of Management at the University of Ottawa.
Teaching gives me the opportunity to work with emerging and experienced health leaders as they wrestle with questions around technology, transformation, leadership, and organizational change.
It also keeps my own thinking active. Good teaching requires more than transferring knowledge. It requires creating space for different perspectives, challenging assumptions, and staying open to what we may be missing.
Speaking and thought leadership
I speak on healthcare transformation, systems thinking, leadership, complexity, and change.
In my TEDx talk, Restoring the “system” in our health system, I explored what happens when we focus heavily on improving individual parts of healthcare while overlooking the relationships that connect them.
My speaking work includes conferences, panels, workshops, and facilitated conversations with healthcare leaders and professionals.
Through AmpedUp Field Notes, I continue exploring many of these same questions in writing.
Coaching and leadership development
Alongside my professional and academic work, I coach leaders navigating complexity, transition, and change.
My coaching approach is influenced by systems thinking, team dynamics, flow, organizational change, and years of leading people through uncertain environments.
Rather than providing answers, I help leaders create space to see situations more clearly, examine assumptions, and consider perspectives that may be difficult to access when they are immersed in the work.
Education and professional credentials
My background includes a Master of Health Administration and professional training across leadership, change, systems, and improvement.
My credentials include:
- Certified Health Executive (CHE)
- Prosci Change Management
- PRINCE2
- Lean Healthcare Black Belt
- Flow Certified Professional Coach
- Organization and Relationship Systems Coaching training
I have also completed extensive professional development in systems thinking, facilitation, leadership, and organizational transformation.
These approaches have shaped my practice, but experience has taught me that no single framework explains the complexity of real organizations.
A career shaped by different perspectives
One of the advantages of having worked across different parts of healthcare is seeing how differently the same challenge can look depending on where you stand.
A strategy can look clear from the executive level and very different at the frontline.
A technology can appear promising in a project plan and create unexpected consequences in practice.
A change that looks logical within one organization can make less sense when viewed from the broader system.
That tension is what continues to interest me.
My work today sits at the intersection of practice, teaching, coaching, and writing, with one consistent focus: helping people see more of the system they are working within.
Let’s Connect
Whether you’re an emerging leader, a changemaker in transition, or part of a system ready for transformation—I’d love to hear from you.